Refund Policy

At Direct Service Consultancy, customer satisfaction is our top priority. We understand the challenges of the trucking industry, and our goal is to provide top-notch truck dispatching services. This Refund Policy outlines the terms and conditions under which you may request a refund for services rendered.

1. No Contract, No Risk

We do not require long-term contracts, and we aim to earn your business through reliable service. As such, we do not charge any fees in advance unless specifically agreed upon for custom service arrangements.

2. Refund Eligibility

Refunds are applicable only in the following cases:

• If you were charged incorrectly due to a billing error.
• If no service was rendered during the billing period.
• If the service provided was not as described and you notify us within 3 business days of the issue.

3. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• If dispatch services were utilized and loads were booked successfully.
• If the client failed to communicate load preferences clearly, causing booking delays.
• If the client voluntarily discontinues services without prior notice.

4. Refund Process

To request a refund, please contact our support team via email at info@directserviceconsultancy.com. Include your full name, phone number, and reason for the refund. We will respond within 3 business days.

5. Contact Information

For questions or concerns regarding this Refund Policy, you can contact us:

• Phone: (470) 673-1702
• Email: info@directserviceconsultancy.com
• Address: 3974 Nemours Trail NW, Kennesaw, GA 30152